Training in Call Centre: A Comparison of Traditional Training Versus Simulation Training
There is not an unusual phenomenon when customers knew more informations about products or services as a call centre agent. You’re offering training sessions for your agents and giving them all the information they need to know. But when the…
How to Implement On the Job Training to Improve Customer Service Skills?
Great customer service leads to customer loyalty, increased profits, and a better brand image. We’ll share with you how to implement on the job training for improving customer service skill with new technology.
ON…
How to improve sales skills of the workforce in retail?
There's simply no denying of fact that properly trained sales skills personnel deliver better results for the retailer. Unless of course your staff is better trained than the competition, armed with more product knowledge and strategies to solve…
The Advantages of Technology-based training
Technology has revolutionized business. Nowadays, most people must learn more than ever before in the past. Particularly for global organizations, classroom-based training is becoming too pricey and cumbersome. Even when workers had the opportunity…